Delete account
Delete your Kurdora account
You can delete your Kurdora account yourself, at any time, from the app. This page explains how, what is removed and what we have to keep.
Delete it from the app
Deletion is done inside the Kurdora app, where you are already signed in, so nobody else can delete your account for you.
- Open the Kurdora app and sign in.
- Go to Profile, then Settings.
- Tap Delete account and read the summary of what is deleted and what is kept.
- Type DELETE to confirm. You are signed out and the account is closed straight away.
Want a copy first? In Settings, tap Download my data before you delete the account.
If you have a confirmed booking that has not ended yet, the app asks you to cancel or finish it first, so no host is left waiting for a guest who no longer exists.
What is deleted
These are removed for good when you confirm:
- Your name, email address, phone number, password and profile photo.
- Your profile, language and notification settings, and sign-in links with Google or Apple.
- Saved places, trip plans, recent searches and your answers to the welcome questions.
- The activity we use to suggest places, your interest profile and your in-app notifications.
- For hosts: payout accounts and uploaded identity or business documents. Your listings are taken off the app.
- Booking requests that were not confirmed yet are cancelled.
What is kept
Some records have to stay for accounting, legal and safety reasons. They are no longer linked to your name, email or phone number and show as "Deleted user":
- Bookings, payments and invoices.
- Reviews you wrote, with their text and rating.
- Support requests and the messages in them.
- A security log of activity on the account, such as sign-ins and the network address used.
How long it takes
The account is closed and the data above is deleted as soon as you confirm. Uploaded files are removed at the same time. Database backups are replaced on a rolling basis, so a copy can remain in an older backup for a short time until it is overwritten. A deleted account cannot be restored. If you sign up again later, you start with a new, empty account.
No app?
If you can no longer open the app, contact us through the contact page and tell us the email address or phone number on the account. We confirm the request with you before anything is deleted. If you still have the app, the quickest way is a support request from the app.